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TownePlace Suites Marriot Hotel
Front Desk Clerk
Entry-Level JobVerifiedNo experience needed
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Based on Michigan data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,866 / year median in Michigan
Job Description
Responsibilities:
- Greet and welcome guests upon arrival
- Check-in and check-out guests using the hotel's reservation system
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with reservations and ensure accurate billing for guest stays
- Maintain a clean and organized front desk area
Experience:
- Previous experience in a customer service role is preferred
- Familiarity with hotel operations and reservation systems is a plus
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay is comfortable and enjoyable.