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Mill Pond Realty & Vacation Rentals
Seasonal Customer & Property Assistant Position
Career Insights for Hotel Desk Clerk
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,866 / year median in Michigan
Job Description
Mill Pond Vacation Rentals is a full service Real Estate Brokerage and Vacation Rental Management company. We believe in providing our clients, customers, and rental guests 5 star customer service and hospitality. You'll directly support the Rental Managers and you could be the first point of contact for our guests. Hours are flexible, but most weekends are required. If you are not available most weekends, please do not apply. Primary Responsibilities Duties range from A-Z. Fast pace with always something to do. Answer incoming calls and welcome clients/customers/guests to our area and their rental home. Ensure guest satisfaction with an end goal of repeat business Assisting rental guests with their vacation rental needs as you answer inquiries and book the rental guests the ideal vacation home that best fits their needs. Answering inquiries via phone and email and taking/processing reservations Inspect rental homes for housekeeping and maintenance issues Assist guests with issues and complaints with empathy and a focus on guest satisfaction Facilitate maintenance requests with owners and vendors and arrange for quotes and services Coordinate housekeepers and cleaning schedules, check homes after housekeeper to ensure the property is pristine for the guest check in