Front Desk Agent

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests, whether over the phone, during check-in, throughout their stay, and at checkout; while maximizing room revenue and occupancy. Duties Greet and welcome guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently, ensuring accuracy in guest accounts. Handle reservations, modifications, and cancellations with attention to detail. Provide information about hotel amenities, services, and local attractions to enhance guest relations. Respond promptly to guest inquiries and resolve any issues or concerns in a professional manner. Maintain the front desk area, ensuring it is organized and presentable at all times. Conduct night audits as required, ensuring all financial transactions are accurately recorded. Utilize phone etiquette to handle incoming calls effectively, directing them to appropriate departments when necessary. Collaborate with other hotel departments to ensure seamless service delivery for guests. End of Day Process Requirements Previous experience in a front desk or customer service role within the hospitality industry is preferred. Strong communication skills with an emphasis on phone etiquette and guest relations. Ability to work flexible hours, including nights, weekends, and holidays as needed. Multilingual abilities are a plus, enhancing communication with diverse guests. Knowledge of hospitality management principles is advantageous. Excellent problem-solving skills and the ability to remain calm under pressure. A positive attitude and a passion for providing exceptional customer service in a resort or hotel setting. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!

Job Types:

Full-time, Part-time Benefits:

Employee discount Health insurance Paid time off

Schedule:

8 hour shift Day shift Every weekend Holidays Monday to Friday Morning shift Weekends as needed

Overnight Shift Experience:

Hotel experience: 1 year (Preferred) Ability to

Commute:

Southgate, MI 48195 (Required) Ability to

Relocate:

Southgate, MI 48195: Relocate before starting work (Required)

Work Location:

In person

Job Types:

Full-time, Part-time Pay:

From $16.00 per hour

Benefits:

Employee discount Flexible schedule Health insurance Paid time off

Work Location:

In person