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Residence Inn By Marriott Traverse City
Front Desk Agent
Career Insights for Hotel Desk Clerk
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Scorecard
Based on Michigan data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,866 / year median in Michigan
Job Description
Front Desk Agent 2146 N US Highway 31 N, Traverse City, MI 49686 $17
- $18 an hour
- Part-time, Full-time $17
- $18 an hour
- Part-time, Full-time We're looking for a reliable and friendly Front Desk Agent to join our team at the brand new Residence Inn Traverse City.
Regular Shifts:
Candidate availability must align for a combination of the following shifts: 7AM- 3PM 3PM
- 11
PM What You'll Do:
Greet guests with a warm, professional attitude and assist with check-in and check-out. Manage reservations, cancellations, and updates using our booking system. Answer guest questions and share information about the hotel and Traverse City area. Help resolve guest concerns calmly and efficiently to ensure a great experience. Complete daily shift checklist and report necessary items to management Keep the front desk area tidy and stocked with necessary supplies. Handle transactions for items purchased from The Market, and ensuring it is regularly stocked Work closely with housekeeping and maintenance to ensure rooms are guest-ready. Handle incoming calls and guest requests with care and professionalism.What We're Looking For:
Previous experience working in hotel front desk is highly preferred. Previous experience with a Marriott Brand is a plus Great communication skills and a natural customer-first mindset. Comfortable using computers and willing to learn hotel systems (we'll train you). Dependable, detail-oriented, and able to stay calm under pressure. Flexibility to work different shifts, including weekends or nights as needed.Bonus:
Familiarity with FOSSE or other hotel systems, and/or bilingual skills. Why Join Us? As part of the team at this brand-new Residence Inn, you'll have the chance to shape the guest experience from day one. We're a Marriott-branded property that values teamwork, growth, and hospitality done right.Job Types:
Full-time, Part-time Pay:
$17.00- $18.