Key Responsibilities Greet guests warmly and professionally upon arrival and departure Manage check-in and check-out procedures efficiently Handle room reservations, cancellations, and modifications Respond to guest inquiries regarding resort amenities, dining, events, and local attractions in Alexandria Coordinate with housekeeping and maintenance to ensure room readiness Address and resolve guest concerns promptly and courteously Process payments, verify billing details, and maintain accurate records Operate the property management system (PMS) and maintain confidentiality of guest information Promote resort services, special packages, and events Maintain a clean, organized, and professional front desk area Qualifications High school diploma or equivalent (Hospitality or Tourism background preferred) Prior experience in hospitality, hotel front desk, or customer service preferred Excellent verbal and written communication skills Strong organizational and multitasking abilities Proficiency in basic computer applications and hotel management software Friendly personality with a professional appearance Ability to work flexible shifts, including weekends and holidays Key Skills & Competencies Customer-focused mindset Problem-solving and conflict resolution skills Attention to detail Team collaboration Time management Cash handling accuracy Working Conditions Standing for extended periods Fast-paced hospitality environment Shift-based schedule including evenings, weekends, and holidays Why Join Arrowwood Resort? Opportunity to work in a premier lakeside resort destination Collaborative and supportive team environment Career growth opportunities within hospitality operations Exposure to events, conferences, weddings, and leisure tourism

Pay:

$16.00 - $18.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Referral program Vision insurance

Work Location:

In person