A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
Wyndham South Minneapolis Burnsville, MN Job Details Full-time $16 an hour 1 hour ago Benefits Health savings account Health insurance Dental insurance Flexible spending account Paid time off Vision insurance Qualifications Visitor query response Customer records maintenance Computer operation Correspondence management Customer relationship building Maintaining an organized workspace Financial transaction processing Phone communication Computer literacy Greeting customers Processing cash transactions Filing Client file management Answering guest questions Mail distribution Phone call screening Hotel and accommodations guest inquiries High school diploma or GED Mail management Desktop applications Mail processing Productivity software Communication skills Entry level Full Job Description Endeavor Hotel Group, LLC is currently seeking a motivated individual to join their team as a Front Desk Representative for Wyndham South Minneapolis-Burnsville, located in Burnsville, MN! The Front Desk Representative is responsible for performing a wide variety of receptionist, secretarial, and customer service duties at our main entrance desk. As the first member of our hotel team to be seen by customers, this position must remain professional, presentable, and friendly towards customers and other team members at all times. The variety of duties as well as the fast-paced environment associated with this position require an ability to multi-task, communicate well, and remain organized at all times.
Specific job responsibilities include:
Full-time positions come with attractive options for medical, dental, and vision insurance. Customer Service Greets guests, providing them with superb customer service Answers all customer questions in person and over the phone Redirects incoming phone calls to the appropriate department and takes messages when necessary Monitors, organizes, and forwards emails to appropriate personnel Accurately processes customer monetary transactions Clerical Duties Ensures the front desk area is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper Accepts all letters and packages, distributing them to the appropriate departments and personnel as necessary Maintains customer records and files Various other responsibilities as assigned by the supervisor The ideal candidate will possess the following skills and qualifications: High school diploma or experience in a related field Basic knowledge of hotel processes Customer service skills Knowledge of Microsoft Office applications Skilled with attention to detail, strong written and verbal communication, multi-tasking, self-motivation, organization, customer relationship building, time management, and computer application literacy
About Endeavor Inn & Suites:
Wyndham South Minneapolis-Burnsville is a hotel located in Burnsville, Minnesota, that is committed to providing its staff with a positive and fulfilling workplace by providing the support needed to ensure their guests receive incomparable guest service and amenities. Endeavor Hotel Group, LLC uses E-Verify to confirm the identity and employment eligibility of all new hires. To find more information about E-Verify, click the following link: https://www.e-verify.gov/employees
Pay:
$16.00 per hour
Benefits:
Dental insurance Flexible spending account Health insurance Health savings account Paid time off Vision insurance
