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Hotel Front Desk Clerk
Job
Country Inn and Suites
Detroit Lakes, MN (In Person)
$31,200 Salary, Full-Time
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Job Description
Company Overview JLJ Management LLC is a dynamic hospitality management and development company dedicated to delivering exceptional guest experiences across a variety of properties. We pride ourselves on fostering a welcoming environment where both guests and staff feel valued and supported. Overview We are seeking an energetic and detail-oriented Hotel Front Desk Clerk to join our team. In this vital role, you will be the first point of contact for our guests, ensuring their check-in and check-out processes are seamless, their needs are met with enthusiasm, and their stay is memorable. Your positive attitude and excellent communication skills will help create a welcoming atmosphere that encourages guest loyalty and satisfaction. Responsibilities Greet guests warmly upon arrival, providing excellent customer service and assistance with check-in and check-out procedures Manage multi-line phone systems with professionalism, answering inquiries promptly and courteously Handle guest requests, complaints, and special accommodations efficiently to ensure a positive experience Maintain accurate records of guest reservations, billing, and payments using hotel management software Assist with night audit procedures, reconciling accounts and preparing reports for management Provide information about hotel amenities, local attractions, and services to enhance guest experiences Uphold high standards of phone etiquette, guest relations, and front desk operations to ensure smooth daily functions Experience Previous experience in hotel management or front desk operations is highly preferred Strong customer service skills with a friendly, approachable demeanor Multilingual abilities or bilingual proficiency are a plus for serving diverse guests Familiarity with hotel management systems and multi-line phone systems is advantageous Knowledge of hospitality best practices, guest relations, and resort operations will set you apart Experience in night audit procedures or hotel experience involving guest services will be beneficial Join us to be part of a vibrant team committed to delivering outstanding hospitality! We value energetic professionals who thrive in fast-paced environments and are passionate about creating memorable stays for every guest.