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Hospitality
Hotel Desk Clerk
Detroit Lakes, MN
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The Detroit Lakes Community and Cultural Center (DLCCC) is seeking a Seasonal Evening Front Desk Representative to join our team for 10-12 weeks . This position is responsible for creating a positive member experience by providing exceptional customer service to members, prospective members, and guests. This seasonal position works Monday through Friday from 3:00 PM to 10:00 PM . Weeknight availability is required. After the seasonal staffing need has been met, employees may have the opportunity to continue working occasional weeknight shifts and a steady rotation of weekend shifts , based on business needs and performance.
Key Duties and Responsibilities:
Greet members, prospective members, and guests while providing exceptional customer service. Serve as the first point of contact for customer questions, concerns, and comments. Answer phones in a friendly and professional manner. Check in members and assist with new member enrollments. Stay current on program offerings, schedules, and facility information. Attend Front Desk meetings. Schedule court reservations, classes, and other appointments as needed. Process daily point-of-sale (POS) transactions. Update member account information accurately. Respond promptly and professionally to member questions and concerns, escalating issues to the Front Desk Supervisor or Manager when appropriate. Assist in maintaining the cleanliness and appearance of the front desk and facility. Perform other duties as assigned by the Front Desk Supervisor.
Desired Qualifications:
Customer service experience preferred. Knowledge of POS systems is a plus. Enjoys working with people and creating positive experiences. Basic computer proficiency. Positive, upbeat attitude with a passion for customer service. Reliable, punctual, and dependable. Strong communication, listening, and problem-solving skills. Ability to work professionally with members, guests, and coworkers. Dedicated to the success of the facility. Maintains a professional appearance and wears appropriate attire.
Position Details:
Seasonal position lasting 10-12 weeks .
Evening schedule:
Monday-Friday, 3:00 PM-10:00 PM . Weeknight availability is required. Opportunity to continue with occasional weeknight shifts and a steady rotation of weekend shifts after the seasonal assignment ends. This is an at-will position. Reports directly to the Front Desk Supervisor .
Benefits:
Free individual DLCCC membership beginning on the date of hire. Discounts on services and logo apparel. Discounts on Historic Holmes Theatre productions. Learn, grow and play at the Detroit Lakes Community and Cultural Center! Full fitness, aquatics and recreation facility with a giant, indoor play-land. 8-lane pool, track, courts, classes and a beautiful 800+ seat performing arts theatre, conference room and ballroom!
