Create a warm, welcoming first impression by greeting guests with genuine hospitality and professionalism. Efficiently manage guest check-ins, check-outs, room assignments, and payment transactions. Recognize Marriott Bonvoy members and deliver personalized service that celebrates their loyalty. Anticipate guest needs and identify opportunities to create memorable experiences. Respond promptly and professionally to guest inquiries, requests, and concerns. Take ownership of guest issues, using effective service recovery techniques to turn challenges into positive experiences. Answer incoming calls, manage reservations, and communicate important information accurately. Collaborate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest service. Maintain accurate guest records, shift reports, and front desk documentation. Promote hotel amenities, local attractions, and Marriott Bonvoy membership opportunities. Maintain a clean, organized, and professional front desk environment. Balance multiple priorities while remaining calm, friendly, and attentive during busy periods. Minimum of one year of customer service or guest-facing experience required. Previous hotel front desk experience preferred. Strong communication, interpersonal, and problem-solving skills. A positive, team-oriented attitude with a passion for delivering exceptional hospitality. Ability to multitask, prioritize responsibilities, and work independently in a fast-paced environment. Comfortable using computers, including Microsoft Outlook, Word, and Excel. Previous experience with hotel property management systems, particularly Marriott FSPMS, is a plus. Ability to handle guest concerns professionally and confidently. Must be available to work a flexible schedule, including mornings, evenings, weekends, and holidays. Ability to stand for the majority of the shift. Ability to lift, carry, push, or pull up to 10 pounds. Early Pay / Earned Wage Access - access your earnings before payday Medical, dental, and vision insurance 401(k) with company match Paid time off Excellent hotel travel discounts Flexible spending accounts Life insurance and disability coverage Critical illness and accident insurance Wellness programs Pet discount program Identity theft protection Prepaid legal assistance Career development and growth opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.