Front Desk Associate Holiday Inn Express and Suites Minnetonka Minnetonka, MN Job Details Part-time From $17 an hour 1 hour ago Benefits Employee discount Flexible schedule Qualifications Computer operation Customer communication Computer literacy Administrative experience Data entry Organizational skills Front desk Computer skills Productivity software Full Job Description Part-Time Front Desk Agent Holiday Inn Express & Suites - Minnetonka, MN Position Summary The Holiday Inn Express & Suites - Minnetonka is seeking a dependable, customer-focused Part-Time Front Desk Agent to join our team. As the first point of contact for our guests, you will play a key role in delivering the exceptional hospitality and service our guests expect from the IHG brand. The ideal candidate is friendly, professional, detail-oriented, and committed to creating a welcoming experience from check-in to check-out. Essential Duties & Responsibilities Welcome guests with a warm, friendly, and professional attitude while providing exceptional customer service. Perform guest check-ins and check-outs efficiently and accurately using the hotel's property management system. Answer telephone calls, respond to guest inquiries, and make or modify reservations. Process payments, maintain accurate guest accounts, and balance cash and credit transactions. Enroll eligible guests in the IHG One Rewards loyalty program and explain member benefits. Resolve guest concerns promptly and professionally, escalating issues to management when necessary. Coordinate with housekeeping and maintenance to ensure guest rooms are ready and guest requests are fulfilled. Maintain accurate records, complete shift reports, and communicate important information during shift changes. Keep the front desk, lobby, and public areas clean, organized, and welcoming. Follow all IHG brand standards, hotel policies, and safety procedures. Assist with additional hotel duties as assigned by management. Preferred Qualifications Previous hotel front desk experience is strongly preferred. Experience with hotel property management systems (HotelKey, PEP, Merlin, Concerto, or similar) is preferred. Prior hospitality, hotel, or customer service experience. Experience handling cash, credit card transactions, and guest billing. Required Qualifications Outstanding customer service and communication skills. Professional appearance and positive attitude. Strong organizational skills and attention to detail. Ability to multitask in a fast-paced environment. Basic computer proficiency and ability to learn new hotel software. Reliable attendance and punctuality. Ability to work independently and as part of a team. Schedule & Availability Part-time (approximately 8-24 hours per week ). Candidates must be available to work both the 7:00 AM-3:00 PM and 3:00 PM-11:00 PM shifts based on the operational needs of the hotel. Availability on weekdays, weekends, and holidays is required. Additional hours may be offered based on occupancy and business demands. Physical Requirements Ability to stand and walk for extended periods. Ability to occasionally lift and carry up to 25 pounds. Ability to bend, reach, and perform routine front desk responsibilities. What We're Looking For We are looking for someone who enjoys helping people and takes pride in creating memorable guest experiences. The successful candidate will be dependable, flexible, and willing to work either the morning or afternoon/evening shift based on the needs of the hotel. Candidates with previous hotel front desk experience will receive strong consideration due to their familiarity with hotel operations and guest service expectations. Join the team at Holiday Inn Express & Suites - Minnetonka , where you'll have the opportunity to make a positive impact on our guests each day while working in a supportive, team-oriented environment. If you're passionate about hospitality and delivering exceptional service, we'd love to hear from you!

Pay:

From $17.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person