Job Overview We are looking for Guest Service Associates to join our hospitality team! In this role, you will be the welcoming face of our property, delivering exceptional guest experiences through attentive service, efficient operations, and friendly communication. Your energetic approach will ensure every guest feels valued and cared for from check-in to check-out. This paid position offers an exciting opportunity to develop your hospitality skills while creating memorable moments for our guests. Responsibilities Greet guests warmly upon arrival and assist with check-in/check-out procedures using property management systems (PMS) such as OPERA or similar platforms Manage multi-line phone systems, answer inquiries promptly, and provide accurate information about hotel amenities and services Handle guest requests, resolve issues efficiently, and ensure guest satisfaction through personalized service and problem-solving skills Maintain front desk operations by managing reservations, cancellations, and modifications via hospitality reservation systems Follow hotel emergency procedures to ensure safety and security of guests and staff at all times Communicate effectively with our guests and team members Skills preferred but will train the right candidates Hotel experience Familiar with property management systems (PMS) Customer service skills with a friendly, professional phone etiquette and positive attitude Join us in creating welcoming environments where every guest feels at home! This role offers you experience and training.

Pay:

Up to $20.00 per hour Expected hours: 16.0 - 32.0 per week

Benefits:

Employee assistance program Employee discount Flexible schedule Paid time off Professional development assistance People with a criminal record are encouraged to apply

Work Location:

In person