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Guest Service Representative/Front Desk
Job
Fairfield Inn & Suites
Saint Paul, MN (In Person)
$33,280 Salary, Full-Time
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Job Description
Guest Service Representative/Front Desk 3.3 3.3 out of 5 stars Saint Paul, MN 55110 $16 an hour - Full-time Fairfield Inn & Suites 2,987 reviews $16 an hour - Full-time Overview We are seeking a dedicated and friendly Guest Service Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. Your primary responsibility will be to assist guests with their needs, manage reservations, and enhance their overall experience at our hotel. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you. Duties Greet guests upon arrival and provide a warm welcome. Manage check-in and check-out processes efficiently. Answer guest inquiries regarding hotel services, amenities, and local attractions. Handle reservations via phone and online systems while ensuring accuracy. Address guest complaints and concerns promptly to ensure satisfaction. Maintain knowledge of hotel policies and procedures to assist guests effectively. Collaborate with other departments to fulfill guest requests and enhance their stay. Assist in maintaining the front desk area in a neat and organized manner. Washing and folding laundry Skills Strong background in guest services with a focus on customer satisfaction. Excellent phone etiquette for effective communication with guests. Proficiency in hotel management software and phone systems. Ability to build rapport with guests through exceptional guest relations skills. Knowledge of hospitality management principles is a plus. Strong problem-solving skills and the ability to remain calm under pressure. Attention to detail and organizational skills are essential for managing multiple tasks. Join us as we strive to create memorable experiences for our guests!