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FI
Fairfield Inn & Suites
Marriott Guest Service Agent
Career Insights for Hotel Desk Clerk
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Based on Minnesota data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$29,966 / year median in Minnesota
Job Description
Job Summary Join our hospitality team as a Marriott Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this lively role, you will be the first point of contact, providing exceptional customer service, managing guest inquiries, and ensuring smooth check-in and check-out processes. Your energy and hospitality expertise will help foster a welcoming environment that keeps guests returning time and again. This paid position offers an exciting opportunity to develop your skills in hotel management and guest relations while working in a vibrant resort setting. Responsibilities Welcome guests warmly upon arrival, ensuring a positive first impression through friendly and professional interactions Handle guest check-ins and check-outs efficiently using multi-line phone systems and hotel management software Provide accurate information about hotel amenities, local attractions, and services to enhance guest experiences Manage guest requests, resolve issues promptly, and maintain high standards of customer service at all times Maintain excellent phone etiquette while managing multiple lines, directing calls appropriately, and addressing inquiries Support guest relations by addressing concerns proactively and ensuring their stay exceeds expectations Perform laundry duties, sorting folding, stocking Qualifications Proven experience in hospitality management or hotel front desk operations with a strong focus on customer service Knowledge of hotel management systems, night audit procedures, and front desk operations preferred Excellent communication skills with the ability to handle phone etiquette professionally in a fast-paced environment Prior experience working in resorts or similar hospitality settings is advantageous Strong organizational skills with attention to detail in guest services and administrative tasks Ability to work flexible hours, including nights, weekends, and holidays as needed Join us to be part of a passionate team dedicated to delivering outstanding hospitality experiences. Your energy and commitment will help create welcoming environments where every guest feels valued and cared for!