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Front Desk Agent
Job
Homewood Suites by Hilton-Chesterfield, MO
Chesterfield, MO (In Person)
$35,360 Salary, Full-Time
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Job Description
Job Summary We are seeking a dedicated and enthusiastic Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and a seamless check-in experience. This role requires strong communication skills, attention to detail, and a passion for hospitality. Responsibilities Greet guests upon arrival with a friendly and professional demeanor. Manage the check-in and check-out process efficiently, ensuring accuracy in billing and reservations. Handle guest inquiries and provide information about hotel services, local attractions, and amenities. Maintain the front desk area in an organized and welcoming manner. Process reservations through multi-line phone systems and online platforms. Assist with night audit duties as required, ensuring all financial transactions are accurately recorded. Address guest complaints or concerns promptly and effectively to ensure satisfaction. Collaborate with housekeeping and maintenance teams to ensure guest needs are met. Uphold high standards of customer service in all interactions with guests. Skills Strong background in hospitality management or hotel management is preferred. Bilingual or multilingual abilities are highly desirable to cater to diverse guests. Previous experience in front desk operations or guest services within a hotel or resort setting is advantageous. Excellent customer service skills with a focus on guest relations. Proficient phone etiquette and experience handling multi-line phone systems. Ability to work flexible hours, including nights, weekends, and holidays as needed. Strong organizational skills with attention to detail in managing reservations and guest requests. Join us in creating memorable experiences for our guests while working in a dynamic environment that values teamwork and excellence in service!