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Front Desk Agent
Job
Hampton Inn in Columbia, MO
Columbia, MO (In Person)
Part-Time
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Job Description
Front Desk Agent Hampton Inn in Columbia, MO Columbia, MO Job Details Part-time 22 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Qualifications Bilingual Multilingual Phone communication Customer service Attention to detail Front desk Cash handling Hotel experience Full Job Description ```Job Overview``` We are seeking a friendly and customer-oriented Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional service and ensuring guest satisfaction. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you. ```Responsibilities``` Greets guests as they arrive, focusing on personal recognition. Reviews arrival list daily and assists in preparing and assembling welcome amenities. Maintain a positive work environment. Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed. Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management Keep the front desk area clean and organized. Assisting with lobby activation as needed Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries. Perform various other duties as assigned. ```Skills``` Excellent customer service skills with the ability to anticipate guest needs Strong communication skills, both verbal and written - Bilingual/multilingual proficiency is a plus Knowledge of hotel operations and front desk procedures - Familiarity with phone systems and basic computer skills Ability to handle cash transactions accurately Attention to detail and ability to multitask in a fast-paced environment If you are passionate about providing exceptional guest experiences and have the skills required for this position, we invite you to apply. Join our team and be part of creating memorable stays for our valued guests.