Front Desk Agent

Endeavor Hotel Group, LLC is currently seeking a motivated individual with a cheerful personality to join their team as Front Desk Agent for the Wyndham Executive Center, located in Columbia, Missouri! The Front Desk Agent is responsible for performing a wide variety of receptionist, secretarial, and customer service duties at our main entrance desk. As the first member of our hotel team to be seen by customers, this position must remain professional, presentable, and friendly towards customers and other team members at all times. The variety of duties as well as the fast-paced environment associated with this position require an ability to multi-task, communicate well, and remain organized at all times.

Specific job responsibilities include:

Customer Service Greets guests, providing them with superb customer service Answers all customer questions in person and over the phone Redirects incoming phone calls to the appropriate department and takes messages when necessary Monitors, organizes, and forwards emails to appropriate personnel Accurately processes customer monetary transactions Clerical Duties Ensures the front desk area is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper Accepts all letters and packages, distributing them to the appropriate departments and personnel as necessary Maintains customer records and files Various other responsibilities as assigned by the supervisor The ideal candidate will possess the following skills and qualifications: High school diploma or experience in a related field Basic knowledge of hotel processes Customer service skills Knowledge of Microsoft Office applications Skilled with attention to detail, strong written and verbal communication, multi-tasking, self-motivation, organization, customer relationship building, time management, and computer application literacy

About Endeavor Hotel Group:

The Wyndham Executive Center is located in Columbia, MO, and is committed to providing its staff with a positive and fulfilling workplace by providing the support needed to ensure their guests receive incomparable guest service and amenities. Endeavor Hotel Group, LLC uses E-Verify to confirm the identity and employment eligibility of all new hires. To find more information about E-Verify, click the following link: https://www.e-verify.gov/employees

Work Location:

In person