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Hotel Front Desk Clerk
Job
Residence Inn by Marriott
Columbia, MO (In Person)
$38,480 Salary, Full-Time
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Job Description
Hotel Front Desk Clerk Residence Inn by Marriott - 3.6 Columbia, MO Job Details Part-time | Full-time $18 - $19 an hour 1 day ago Qualifications Customer service Attention to detail Problem-solving Multi-line phone systems Full Job Description Job Overview Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you'll be the welcoming face and friendly voice that sets the tone for our guests' stay. This energetic role involves providing exceptional guest services, managing reservations, and ensuring smooth check-in and check-out processes. Your enthusiasm and attention to detail will help create memorable experiences for our visitors while supporting the daily operations of our hotel or resort. If you thrive in a fast-paced environment and enjoy connecting with people from diverse backgrounds, this is the perfect opportunity to showcase your hospitality skills and grow within a vibrant team. Responsibilities Greet guests warmly upon arrival, providing a positive first impression of the property Manage guest check-in and check-out procedures efficiently using multi-line phone systems and hotel management software Handle guest inquiries, requests, and complaints with professionalism and a solutions-oriented attitude Assist with reservations, cancellations, and modifications to ensure accuracy and guest satisfaction Maintain excellent phone etiquette when communicating with guests, vendors, and staff across multi-line systems Provide information about hotel amenities, local attractions, and services to enhance guest experiences Collaborate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly Qualifications Proven experience in hotel management or front desk operations within a hospitality environment Strong customer service skills with a friendly, approachable demeanor Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively Knowledge of hotel management systems and multi-line phone systems is preferred Experience with night audit procedures or hotel night shift operations is a plus Excellent communication skills, including phone etiquette and guest relations expertise Ability to handle multiple tasks efficiently while maintaining attention to detail in a fast-paced setting Join us in delivering outstanding hospitality experiences! We are committed to fostering an inclusive environment where your enthusiasm for guest service can shine. All roles are paid positions that contribute directly to creating welcoming spaces for travelers from around the world.