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Front Office Assistant Manager
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Kansas City Marriott Downtown
Kansas City, MO (In Person)
$53,000 Salary, Full-Time
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Job Description
Front Office Assistant Manager Kansas City Marriott Downtown - 5.0 Kansas City, MO Job Details Full-time $50,000 - $56,000 a year 1 hour ago Benefits Health savings account Relocation assistance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Career development plan Vision insurance 401(k) matching Employee discount Professional development assistance Flexible schedule Life insurance Referral program Retirement plan Qualifications Microsoft Excel Guest relations Phone communication Customer service Front desk Telephone systems Guest services Leadership Hotel experience Office phone management Full Job Description Job Overview We are seeking a dedicated and dynamic Assistant Front Office Manager to join our Rooms Division team. This role is essential in ensuring that our front desk operations run smoothly and efficiently, providing exceptional customer service to our guests. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to foster positive guest relations. Duties Assist in managing daily front office operations, including overseeing front desk staff and ensuring high standards of guest service. Handle guest check-ins and check-outs efficiently while addressing any inquiries or concerns. Support the Night Audit process by reviewing daily transactions and ensuring accuracy in reporting, as needed. Train and mentor front desk personnel to enhance their skills in customer service and guest relations. Maintain effective communication with other departments to ensure seamless service delivery. Manage phone systems effectively, responding promptly to calls and directing them as necessary. Assist with resolving guest complaints or issues promptly and professionally. Ensure compliance with hotel policies and procedures while maintaining a welcoming atmosphere for guests. Requirements Previous experience in a front desk, guest services , or hospitality industry role, and/or education in hospitality management. Strong customer service skills with a focus on enhancing guest experiences. Excellent communication skills, both verbal and written, with proficiency in phone systems. Ability to work flexible hours, including nights, weekends, and holidays as needed. A proactive approach to problem-solving with strong organizational skills. Knowledge of hotel operations is a plus. Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!