Find & Apply For Hotel Desk Clerk Jobs in Kansas City, Missouri

Hotel Front Desk Agent Wyndham Garden Kansas City Airport is seeking a friendly, dependable, and customer-focused Front Desk Agent to join our hotel team. Our property is currently preparing to transition from Wyndham Garden to a Hyatt Select hotel , making this an exciting opportunity for someone who enjoys working in a changing and growing hotel environment. The Front Desk Agent is responsible for providing excellent guest service while efficiently managing check-ins, check-outs, reservations, payments, and daily front desk operations. Job Responsibilities Welcome guests with a friendly and professional attitude. Check guests in and out accurately and efficiently. Verify reservations, room rates, payment information, and guest identification. Make, modify, and cancel reservations as needed. Process cash, credit card, and other forms of payment accurately. Use the hotel's property-management system to manage reservations, room assignments, guest accounts, and daily transactions. Answer guest questions and provide information about hotel services, amenities, transportation, and local attractions. Respond promptly and professionally to guest requests, concerns, and complaints. Assist guests with airport shuttle scheduling and provide accurate information regarding shuttle times and fees. Coordinate with housekeeping and maintenance regarding room status, guest requests, and maintenance concerns. Follow hotel policies and procedures regarding cancellations, deposits, incidentals, payments, and guest services. Maintain accurate guest records and complete required front desk paperwork. Answer and direct telephone calls in a professional manner. Assist with balancing the front desk and completing shift reports. Maintain a clean, organized, and welcoming front desk area. Communicate effectively with management and all hotel departments. Protect guest privacy and maintain confidentiality of guest information. Promote hotel amenities, services, and available upgrades when appropriate. Follow all hotel, brand, safety, and security procedures. Assist with the hotel's transition from Wyndham Garden to Hyatt Select , including learning and following new brand standards, procedures, systems, and guest-service expectations. Perform other duties as assigned by management. Qualifications Previous hotel front desk or customer service experience preferred. Previous experience with Opera / Opera Cloud is highly recommended. Experience with a hotel property-management system is strongly preferred. Excellent customer service and communication skills. Professional, friendly, and positive demeanor. Ability to remain calm and courteous when handling difficult situations. Strong attention to detail and organizational skills. Basic computer skills and ability to learn new hotel systems and software. Ability to accurately handle payments and financial transactions. Must be dependable, punctual, and able to work independently. Ability and willingness to adapt to changes in hotel procedures and brand standards. Ability to work a flexible schedule, including evenings, weekends, and holidays as needed. Brand Transition Our hotel is currently preparing for a transition from Wyndham Garden to Hyatt Select . The successful candidate should be comfortable with change and willing to learn new systems, procedures, brand standards, and guest-service expectations as the transition takes place. Opera/Opera Cloud experience is highly recommended , as familiarity with hotel property-management systems will be valuable during this transition. Physical Requirements Ability to stand and walk for extended periods. Ability to sit, stand, bend, and move around the front desk area. Ability to lift and carry light items as needed. Ability to use a computer, telephone, printer, and other standard office equipment. What We Are Looking For We are looking for someone who takes pride in providing an exceptional guest experience, is reliable, professional, and adaptable. The ideal candidate has hotel front desk experience, is comfortable using Opera/Opera Cloud , and is excited about being part of a hotel that is undergoing a significant brand transition. If you enjoy working with people, solving problems, and creating a welcoming experience for guests, we would love to hear from you.

Pay:

$17.00 - $19.00 per hour Expected hours: 24.0 - 40.0 per week

Benefits:

Employee discount Flexible schedule Paid time off Referral program

Work Location:

In person