Front Desk Agent

Front Desk Agent Best Western Premier - 3.5 Liberty, MO Job Details Part-time | Full-time From $15 an hour 3 hours ago Benefits Employee discount Qualifications Guest relations Greeting customers Hotel and accommodations guest luggage handling Hotel and accommodations guest check-in Hotel and accommodations guest special request handling Hotel and accommodations guest check-out Hotel and accommodations guest complaints handling Local attractions guest recommendation Hotel safety procedures Customer complaint resolution Full Job Description Company Overview Best Western Hotels & Resorts offers a different kind of work atmosphere, a place where everybody pulls together around a common goal. In fact, helping one another is at the heart of our organization, which began as an informal referral system in 1946 among member hotels focused on the idea of "member helping member. Today, our more than 1,000 corporate employees carry on that tradition of helping members - and each other - succeed. Best Western Premier Liberty Inn & Suites 421 N Route HWY 291, Liberty, MO, 64068.

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816-857-7777 Hours 7am-3pm & 3pm-11pm. Summary Join Best Western as a Front Desk Agent in the United States. In this vital role, you will be the first point of contact for our guests, ensuring they receive exceptional service during their stay. Based at our hotel location, you will contribute to creating a welcoming environment that reflects our commitment to hospitality excellence. Responsibilities ' Greet and check-in guests efficiently while providing outstanding customer service. Manage reservations and handle guest inquiries with professionalism. Address guest concerns promptly and effectively to ensure satisfaction. Maintain accurate records using multi-line phone systems and front desk software. Collaborate with team members to ensure smooth hotel operations. Uphold hotel policies and procedures to ensure safety and security. Assist with night audit procedures as needed. Promote a positive guest experience through attentive service and hospitality.

Job Types:

Full-time, Part-time Pay:

From $15.00 per hour

Benefits:

Employee discount

Work Location:

In person