Front Desk Agent

Job Summary As a Front Desk Agent, you are the face of our hotel and the anchor of the guest experience. From check-in to check-out, you will represent our brand by collaborating with all hotel departments to deliver superior customer care. Your mission is to ensure every guest enjoys a seamless, welcoming, and memorable stay by expertly managing registrations, room assignments, and special requests.

Key Responsibilities & Duties Guest Services & Relations Welcome & Registration:

Enthusiastically register guests arriving, assign rooms, and accommodate special requests to kick start a great stay.

Issue Resolution:

Professionally and courteously manage and resolve guest concerns, ensuring a positive outcome.

Departures:

Process smooth guest check-outs and accurately handle all payment transactions.

Privacy & Professionalism:

Maintain a high level of professional appearance, demeanor, and strict customer privacy at all times.

Reservations & Sales Inventory Management:

Maintain an accurate, real-time inventory of vacancies, reservations, and room assignments.

Booking Expertise:

Utilize working knowledge of the reservations department to take same-day and future bookings, while masterfully executing cancellation procedures.

Product Knowledge:

Maintain expert knowledge of room locations, types, rates, and daily hotel activities/meetings.

Upselling:

Use persuasive selling techniques to optimize room sales and promote additional hotel services.

Interdepartmental Coordination Housekeeping Liaison:

Coordinate live room status updates by notifying housekeeping of check-outs, late check-outs, early check-ins, and special requests.

Maintenance Liaison:

Promptly log and coordinate guest room maintenance requests with the engineering and maintenance team.

Safety & Security Vigilance:

Actively monitor the property for unusual occurrences via observation, listening, and television monitors, resolving issues in a timely manner.

Reporting:

Escalate any unusual occurrences, safety hazards, or unique requests to the Manager or Assistant Manager immediately.

Hazard Control:

Maintain clean, safe, and hazard-free public areas by removing obstructions or messes immediately. Performs other duties as assigned by management.

Job Requirements Experience:

Previous experience in hospitality or customer service is preferred but not required.

Skills:

Strong communication, basic math/cash handling skills, and a knack for problem-solving.

Flexibility:

Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.

Pay:

From $16.00 per hour

Benefits:

Employee discount Flexible schedule Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Preferred)

Work Location:

In person