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LL
Landry's, LLC.
Hotel Front Desk Agent
Career Insights for Hotel Desk Clerk
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Based on Mississippi data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$26,766 / year median in Mississippi
Job Description
Overview Check guests in and out of hotel as needed in an efficient manner with needs of the guests servicing the primary consideration. Responsibilities Responsible for registering all guests in and out of the hotel. Ensuring that all proper credit and pertinent information is obtained. Responsible for issuing safety deposit boxes. Prepare daily cash reports, balancing payments and disbursements. Assists reservations by accepting and confirming reservations. Performs duties as cashier, petty cash, and other cash transactions according to front office procedures. Responsible for operating bank. Assure the safety and security of guests and team members. Other duties as assigned. Qualifications A high school diploma or GED equivalent. Trade school or vocational/technical training in hotel and motel management. One year experience in a high-volume hotel as a desk clerk or reservationist. Ability to work flexible schedules, including nights, weekends and holidays is required. Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience. Commitment to routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals. Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor. Excellent interpersonal, organizational and communication skills. Display strong work ethic and teamwork.