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La Quinta Inns & Suites
Front Desk Agent
Career Insights for Hotel Desk Clerk
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Based on Montana data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$32,320 / year median in Montana
Job Description
Front Desk Agent The Front Desk Agent greets guests with a friendly demeanor and hospitable countenance at all times. The duties are including but not limited to the tasks below. Check in/Check out Offers warm and sincere welcome/farewell for all guests Promote and sell special hotel programs and upgrades when appropriate. Accepts payment for guests' reservations at time of registration and check out Follow set procedures on posting charges and completing guest refunds. Goes above and beyond to exceed guest expectations to create a memorable guest experience Daily Duties Completes daily checklist and tasks Maintains accurate records of rooms, and guest information. Help keep front desk and all Colleague areas clean Maintains discretion and security for the Hotel and our guests Maintains constant awareness of safety issues Reports all safety incidents to on-duty supervisor. Maintains a professional attitude and appearance Remains courteous and helpful to the guests and colleagues at all times. Aid Front Office management in additional projects when requested Communication/Knowledge Provide professional communication via telephone, e-mail and written form Communicates with all departments regarding any special needs a guest may have Provides general hotel information for guests. Knowledge of room types, guest amenities, and hours of operation Knowledge of daily events and gatherings on property General knowledge of the Hotel and surrounding area