Front Office Agent

About the

Role:

As a Front Desk Agent , you're the heart of our guest experience. You'll be the first friendly face to welcome guests, ensuring they feel at home from check-in to check-out. This role is perfect for someone who thrives in a guest-focused, team-oriented environment and enjoys making every stay special.

What You'll Do:

Greet guests warmly and assist with check-ins, check-outs, and reservations. Answer calls and assist guests with bookings, inquiries, and special requests. Handle payments and maintain accurate records. Provide concierge services—recommend local attractions, book activities, and help guests make the most of their stay. Resolve guest concerns with professionalism and a problem-solving attitude. Work collaboratively with other departments to ensure seamless guest experiences. Maintain a clean and organized front desk area. Uphold Chico's legacy of outstanding hospitality!

What We're Looking For:

A positive, service-first attitude and great communication skills. Ability to multi-task and stay organized in a fast-paced environment. Basic computer skills (experience with Opera is a plus!). First Aid/CPR certification (or willingness to obtain). Ability to stand for extended periods and lift up to 20 lbs. Ability to work with the use of both hands. Ability to work both sitting and/or standing for long periods of time. Availability to work weekends, evenings, and holidays as needed. If you love hospitality and want to be part of a legendary Montana resort, we'd love to meet you! Apply today and become part of the Chico Hot Springs family.