Front Desk Clerk Richland Inn & Suites Job Overview Richland Inn & Suites is looking for a friendly, dependable, and professional Front Desk Clerk to join our team. The Front Desk Clerk is often the first and last person our guests interact with, so providing excellent customer service and creating a welcoming atmosphere is an important part of this position. The ideal candidate is dependable, organized, comfortable working independently, and able to handle guest needs professionally. We are looking for someone who takes pride in their work, communicates well with both guests and coworkers, and helps keep hotel operations running smoothly. Duties & Responsibilities Greet guests in a friendly and professional manner. Check guests in and out accurately and efficiently. Make, modify, and cancel reservations. Answer incoming phone calls and assist with guest questions. Provide information about hotel services, amenities, rates, and the local area. Process cash and credit/debit card payments accurately. Maintain accurate guest accounts, reservations, and folios. Respond to guest questions, concerns, and complaints professionally. Communicate maintenance and housekeeping issues to the appropriate staff. Coordinate with housekeeping regarding room status, arrivals, departures, and special guest requests. Monitor the front desk and lobby areas and maintain a clean, organized, and professional appearance. Follow hotel policies regarding room assignments, payments, deposits, keys, and guest privacy. Complete required front desk paperwork, reports, and shift duties. Handle guest information confidentially and professionally. Report unusual activity, safety concerns, property damage, or emergencies to management. Maintain good communication with management and other hotel departments. Arrive on time and be dependable for all scheduled shifts. Perform additional duties as assigned by management. Skills & Qualifications Strong customer service and communication skills. Friendly, professional, and welcoming personality. Dependable and punctual. Ability to work independently and as part of a team. Basic computer and typing skills. Comfortable answering phones and communicating with guests. Ability to handle cash and electronic payments accurately. Strong attention to detail and organizational skills. Ability to multitask in a hotel environment. Ability to remain calm and professional when dealing with difficult situations. Willingness to learn hotel procedures and reservation systems. Previous hotel or customer service experience is preferred but not required. Must be willing to work scheduled shifts, including weekends and holidays when needed. Welcome to Richland Inn & Suites At Richland Inn & Suites , we believe great hospitality starts with a great team. We want our guests to feel welcomed, comfortable, and appreciated from the moment they walk through our doors. If you are dependable, enjoy helping people, and want to be part of a team that takes pride in providing a positive guest experience, we would love to hear from you. Come join the Richland Inn & Suites team and help us make every guest feel at home!

Pay:

$14.00 - $15.00 per hour Expected hours: 35.0 - 40.0 per week

Benefits:

Flexible schedule Shift availability: Day Shift (Preferred) Night Shift (Preferred)

Work Location:

In person