Guest Services Representative

Guest Services Representative at

ZEALANDIA HOLDING COMPANY

Guest Services Representative at

ZEALANDIA HOLDING COMPANY

in Atlantic Beach, North Carolina Posted in 13 days ago.

Type:

Full-Time Job Description:

Join Our Team at Atlantic Beach Resort! Ready to work somewhere that values you and your growth? Do you love helping people and want a career where your customer service skills can truly shine — and grow? How about adding travel perks and a stunning beachside view to the mix? LaTour Hotels and Resorts (LHR) is looking for a Guest Services Representative to join our team at Atlantic Beach Resort in Atlantic Beach, NC! Why You'll Love Working With Us At LHR, we believe our people are our greatest investment. We build from within — recognizing talent, encouraging development, and promoting growth opportunities at every level. As an employee-owned company (ESOP) , our team members are more than employees — they're partners in our shared success. When you win, we all win. And because we know great work deserves great rewards, we offer: Exclusive travel benefits through our employee travel club after your first few months Competitive pay — with rates negotiable based on your experience and skills Deeply discounted stays at our resorts Access to partner hotels worldwide Savings on airfare, car rentals, and more Comprehensive benefits for full-time team members, including medical, dental, vision, company-paid life insurance, 401(k), and more! About the Role As a Guest Services Representative (GSR) , you're the friendly face and helpful voice that makes each guest feel right at home — from the first "hello" to the final "thank you." You'll play a key role in creating memorable experiences and ensuring our guests' stays are smooth, warm, and worry-free.

Your day might include:

Greeting guests with a genuine smile and managing check-in/check-out efficiently Anticipating needs and resolving guest questions or issues quickly and professionally Communicating with housekeeping and maintenance to ensure seamless service Handling calls, messages, and emails with positivity and care Keeping accurate records, shift checklists, and reports Maintaining a clean, organized, and welcoming front desk area This position is essential to delivering the outstanding hospitality that LHR is known for. If you love connecting with people and making their day better, this is where you belong. What We're Looking For Education & Experience High school diploma or GED required Customer service experience preferred — hospitality experience is a plus! Skills & Traits Friendly, professional, and dependable Strong communication and problem-solving skills Detail-oriented and organized Adaptable to change and eager to learn Bilingual (English/Spanish) preferred Physical & Work Environment This is an active, guest-facing role — you'll spend much of your day on your feet assisting guests and collaborating with team members. Weekend and holiday shifts may be required. Ready to Start Your Hospitality Journey? Join a team that values your effort, rewards your contributions, and helps you grow your career — all while working steps away from the ocean. Apply today and become part of the LaTour Hotels and Resorts family!