Front Desk Associate

Front Desk Associate Dunn, NC Job Details Part-time $11 an hour 3 days ago Qualifications Bilingual Guest relations Phone communication Greeting customers Driver's License Organizational skills Communication skills Entry level Customer complaint resolution Client interaction via phone calls Full Job Description Job Summary We are seeking a dedicated and enthusiastic Front Desk Agent to join our hospitality team.

Shift needed:

Second Shift (2 PM-10PM) Holidays and Weekends required. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Responsibilities Greet and welcome guests upon arrival, providing a friendly and professional first impression. Manage check-in and check-out processes efficiently, ensuring accuracy in guest information. Handle guest inquiries and resolve any issues or complaints promptly, maintaining high standards of guest relations. Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively. Operate phone systems to manage incoming calls and relay messages as needed. Process reservations and cancellations accurately using hotel management software. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay. Uphold hotel policies and procedures while maintaining confidentiality regarding guest information. Qualifications Previous experience in a hotel or hospitality environment is preferred but not mandatory. Strong customer service skills with a focus on guest relations and satisfaction. Familiarity with front desk operations, including phone systems and hotel management software is advantageous. Bilingual abilities are a plus, enhancing communication with diverse guests. Excellent organizational skills with the ability to multitask effectively in a busy setting. Strong interpersonal skills, demonstrating professionalism and courtesy at all times. Ability to work flexible hours, including evenings, weekends, and holidays as required by the hotel's operational needs. Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!

Job Type:

Part-time Pay:

$11.00 per hour Ability to

Commute:

Dunn, NC 28334 (Required) Ability to

Relocate:

Dunn, NC 28334: Relocate before starting work (Required)

Work Location:

In person