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Comfort Inn
Hotel Front Desk Clerk
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Job Description
Hotel Front Desk Clerk Comfort Inn - 3.5 Dunn, NC Job Details Part-time $11 an hour 1 day ago Qualifications Problem-solving Accounting Multi-line phone systems Full Job Description Job Overview Join our dynamic hospitality team as a Hotel Front Desk Clerk, where your energy and enthusiasm will create memorable experiences for our guests from the moment they arrive. In this vital role, you'll be the friendly face and helpful voice that sets the tone for a welcoming stay. If you thrive in fast-paced environments and love connecting with people, this is your opportunity to shine in a vibrant hotel setting. The job is from 10 PM-6 AM with a fixed 2-3 days a week. The schedule is prepared a month in advance. Must be available weekdays, weekends and holidays. Being on time and present for the scheduled shifts is a must. Responsibilities Greet guests warmly upon arrival or departure, providing friendly and efficient check-in and check-out services. Manage and reconcile daily financial transactions, including billing, payments, and account adjustments with precision. Monitor security systems and conduct routine safety checks to ensure guest and staff safety throughout the night. Handle guest inquiries, requests, or complaints with professionalism, offering solutions that enhance their stay. Prepare detailed shift reports. Assist with administrative tasks such as updating reservation systems, managing guest accounts, and supporting front desk operations during quiet hours. Breakfast Duties are required for this position such as setting up and maintaining the breakfast area until scheduled Breakfast Attendant arrives. Skills Experience in hospitality or front desk operations within a hotel or resort environment is helpful. Bilingual abilities to communicate effectively with diverse guests is helpful but not required. Exceptional customer service skills with a focus on guest relations, phone etiquette, and client communication. Knowledge of hotel emergency procedures and safety protocols to ensure guest security at all times. Strong problem-solving capabilities to resolve customer issues swiftly and efficiently. Ability to operate multi-line phone systems confidently while maintaining professionalism during high-volume periods.