Job Summary Join our dynamic hospitality team as a Front Desk Agent, where you will be the welcoming face and first point of contact for our guests. This energetic role involves providing exceptional guest services, managing reservations, and ensuring a seamless check-in and check-out process. Your enthusiasm and professionalism will set the tone for an unforgettable stay, creating positive experiences that keep guests returning. Whether handling guest inquiries, coordinating with other departments, or managing administrative tasks, you'll play a vital role in delivering top-tier hospitality. Responsibilities Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently Manage multi-line phone systems with professionalism, providing accurate information and routing calls appropriately Handle guest requests, inquiries, and complaints with a friendly and proactive attitude to ensure satisfaction Maintain accurate reservation records and update guest information using hotel management software Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs promptly Conduct night audit procedures to reconcile daily transactions and ensure financial accuracy Open availability to be scheduled for all three shifts of AM, PM, and potentially Night Audit Uphold excellent phone etiquette and guest relations standards at all times to foster a welcoming environment Skills Proven experience in hospitality management or hotel management roles, with a strong focus on customer service Bilingual or multilingual abilities to communicate effectively with diverse guests from around the world Knowledge of front desk operations, including reservation systems and guest services protocols Familiarity with night audit procedures and hotel accounting practices Exceptional interpersonal skills with a focus on guest relations and conflict resolution Ability to handle multi-line phone systems confidently while maintaining professionalism Strong organizational skills to manage multiple tasks efficiently in a fast-paced environment Join us if you're passionate about hospitality, thrive on delivering outstanding guest experiences, and are eager to be part of a vibrant team dedicated to excellence!

Job Types:

Full-time, Part-time Pay:

$16.50 - $18.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person