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Front Desk Associate-Part-Time
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Courtyard by Marriott Fayetteville NC
Fayetteville, NC (In Person)
$29,120 Salary, Part-Time
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Job Description
Front Desk Associate-Part-Time Courtyard by Marriott Fayetteville NC Fayetteville, NC Job Details Part-time From $14 an hour 22 hours ago Benefits Paid time off Employee discount Opportunities for advancement Qualifications Foreign language proficiency Resort experience Multilingual Attention to detail Venue guest services
Full Job Description Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a strong attention to detail, and a passion for hospitality, we invite you to apply.Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Assist guests with reservations, changes, and cancellations
- Handle guest complaints or concerns with professionalism and empathy
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
Experience:
- Previous experience in a customer service role is preferred
- Familiarity with hotel management systems is a plus
- Excellent phone etiquette and communication skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Bilingual or multilingual skills are an asset At our hotel, we value our employees and offer competitive benefits including:
- Competitive pay rates
- Opportunities for career growth and advancement within the hospitality industry
- Ongoing training and development programs to enhance your skills
- Employee discounts on hotel stays and amenities If you are passionate about providing exceptional guest service and thrive in a fast-paced environment, we would love to hear from you.