Overview We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will have a passion for providing exceptional customer service and creating memorable experiences for our guests. As the first point of contact, you will play a crucial role in ensuring guest satisfaction and maintaining the smooth operation of the front desk. Your responsibilities will include managing reservations, assisting guests with inquiries, and facilitating check-ins and check-outs in a welcoming environment. 3rd

Shift:

11:00 PM - 7:00 AM Responsibilities Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression. Manage front desk operations including check-in/check-out procedures, reservations, and guest inquiries. Provide information about hotel amenities, local attractions, and services to enhance the guest experience. Handle guest requests and complaints promptly and professionally to ensure satisfaction. Maintain accurate records of guest information and transactions using multi-line phone systems and hotel management software. Conduct night audits as required to ensure all financial transactions are accurately recorded. Collaborate with housekeeping and maintenance teams to address any guest needs or issues efficiently. Uphold high standards of cleanliness and organization at the front desk area. Requirements Previous experience in hotel management or front desk operations is preferred. Strong customer service skills with a focus on guest relations and satisfaction. Proficiency in hospitality management practices; bilingual or multilingual skills are highly desirable. Familiarity with night audit processes is a plus. Excellent phone etiquette and ability to manage multi-line phone systems effectively. Ability to work flexible hours, including nights, weekends, and holidays as needed in a resort environment. Strong communication skills, both verbal and written, with an emphasis on professionalism in all interactions. A proactive approach to problem-solving with attention to detail in all tasks performed. Join our team as a Front Desk Agent where your hospitality expertise will shine while you create lasting impressions for our guests!

Job Types:

Full-time, Part-time Pay:

From $12.00 per hour Expected hours: No less than 40.0 per week

Benefits:

Employee discount

Experience:

Front desk: 1 year (Required) Shift availability: Overnight Shift (Required)

Work Location:

In person