Front Desk

Primary Responsibilities:

1. Greet all guests and other front desk traffic in a timely, friendly and hospitable manner, always with a smile. 2. Sell rooms in order to maximize the Average Daily Rate (ADR) and occupancy per the guidelines of the Assistant Manager and General Manager. 3. Check in all incoming guests as they arrive, making sure that the pertinent information is obtained, registration is completed and method of payment is secured promptly. 4. Promptly post all charges and credits to guest folios. 5. Accept and post payment on guest folios. 6. Prepare and balance shift deposits. 7. Monitor available rooms inventory, out of order rooms, late checkouts and stay over. Confirm that all stay overs are authorized or entitled to do so. 8. Check out departing guests. Before finalizing payment, make sure that all appropriate charges have been posted to the folio. 9. Answer the telephone promptly and courteously. 10. Handle all reservation traffic, whether by telephone, in person or by the central reservation computer (CRS) in an efficient, friendly and hospitable manner. Consult room availability screen to establish availability, obtain clear and thorough information, and confirm reservations when complete to be sure that all information is correct. 11. Respond promptly to all guest confirmation of reservations. 12. Room assignment sheet, folio tray and computer "Z" screen must always be in balance. 13. Prepare daily cash report, balancing payments and disbursements with machine totals; prepare deposit slip and provide assistance to Front Office Manager by providing her/him with summary of daily bank status. Request change as required. 14. Monitor room key cards and room key inventory sheets. 15. Process and distribute guest mail and messages. 16. Process and deliver messages for department heads, assistant manager and General Manager as promptly as possible. 17. Provide Information to guests in a courteous, informative and accurate manner. 18. Handle complaints courteously, receptively and promptly. Inform department head, assistant manager or General Manager of all complaints not matter how minor they may seem. 19. Call Executive Housekeeper's attention to dirty rooms as soon as guests check out. Do not let these rooms accumulate. Indicate rush rooms only when absolutely necessary. Prevent the rental of rooms before housekeeping has made them ready. 20. Handle Lost and Found by checking in computer and taking relevant messages. Coordinate inquires with Executive Housekeeper, Assistant Manager, or General Manager. 21. Complete and balance the audit and any reports during the third shift as required by Assistant Manager or the General Manager. (FOR

NIGHT AUDITOR ONLY.

) 22. Maintain your uniform and name badges in excellent condition and appearance. Also maintain personal cleanliness. 23. Attend meetings as scheduled by the Assistant Manager or General Manager. 24. Perform other reasonably related duties as assigned by the Assistant Manager or General Manager. 25. You may be required to work at other times than the normally scheduled hours. Must be able to work a flexible schedule. 26. From time to time, you will need to assist in other additional duties requested by management or corporate office.