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OT
ON TRADING CORPORATION
Front Desk Clerk (Local applicants)
Career Insights for Hotel Desk Clerk
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Based on North Carolina data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$29,595 / year median in North Carolina
Job Description
On Trading Corporation is seeking an experienced part-time
Front Desk Clerk :
Front Desk Clerk shifts would include 7 am- 3 pm and 3 pm
- 11 pm. Weekdays, weekends and holiday availability is required. Responsible for executing your position's responsibilities with great customer service while performing the following duties:
- Excellent communication, phone and computer skills.
- Ability to multitask and work well under pressure.
- Checking guests in and out.
- Assisting guests when needed and resolving guest issues.
- Responsible for guest safety and security during overnight hours.
- Balancing the daily numbers for the hotel.
- Making sure reports are put together and sent out to management.
- Excellent communication, phone and computer skills.
- Ability to interact effectively directly and by telephone with staff and guests of diverse ages, backgrounds, and interests.
- Flexibility to adjust to a dynamic work environment in handling requests in a courteous, friendly, and efficient manner.
- Ability to multitask and work well under pressure.
- Be able to work weekends and holidays and be flexible for a variety of shifts.
- Knowledge of the local area.
- Resolve guest complaints, ensuring guest satisfaction.
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Previous experience is a plus.