Job Summary We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Experience in hospitality or hotel management is preferred. Responsibilities Greet guests upon arrival with a warm and friendly demeanor. Manage guest check-ins and check-outs efficiently while ensuring all information is accurate. Handle reservations, cancellations, and modifications using multi-line phone systems. Provide information about hotel services, local attractions, and amenities to enhance guest experience. Address guest inquiries and resolve issues promptly to ensure satisfaction. Conduct night audits as required, ensuring all financial transactions are accurately recorded. Maintain front desk operations and uphold cleanliness and organization of the lobby area. Collaborate with housekeeping and maintenance teams to ensure guest needs are met. Assist in managing guest relations and fostering a positive environment for all visitors. Skills Strong customer service skills with a focus on hospitality management. Experience in hotel or resort environments is highly desirable. Bilingual or multilingual abilities are a plus for effective communication with diverse guests. Proficient in phone etiquette and handling multi-line phone systems. Knowledge of front desk operations and guest services best practices. Excellent interpersonal skills to build rapport with guests and team members alike. Ability to work flexible hours, including nights, weekends, and holidays as needed. Hours needed available to work : 2nd shift (3pm-11pm) and 3rd shift (11pm-7am)

Pay:

$13.25 - $14.25 per hour Expected hours: 16.0 - 32.0 per week

Benefits:

Flexible schedule Free parking

Work Location:

In person