Front Desk Agent Embassy Suites Raleigh-Crabtree Raleigh, NC Job Details Part-time | Full-time $15 - $16 an hour 1 hour ago Benefits Dental insurance 401(k) Tuition reimbursement Employee assistance program Flexible schedule Retirement plan Qualifications Computer literacy Administrative experience Organizational skills Customer support Multi-line phone systems Clerical experience Full Job Description Company Overview Embassy Suites Raleigh Crabtree is part of a renowned hotel group committed to delivering exceptional guest experiences through dedicated service and operational excellence. With a focus on hospitality and customer satisfaction, we strive to create a welcoming environment for both guests and team members alike. Job Overview We are seeking an energetic and detail-oriented Front Desk Agent to be the welcoming face of our hotel. In this vital role, you will manage guest check-ins and check-outs, handle inquiries, and provide outstanding customer support. Your organizational skills and professional communication will ensure our guests feel valued from the moment they arrive. Duties Greet guests warmly and efficiently check them in or out using hotel management software. Manage multi-line phone systems to answer inquiries, make reservations, and direct calls appropriately. Provide excellent customer service by addressing guest needs, questions, and concerns promptly. Maintain accurate records through data entry, spreadsheets, and other productivity software. Coordinate with housekeeping and maintenance teams to ensure guest rooms meet quality standards. Handle administrative tasks such as calendar management, filing, proofreading, and office organization. Assist with office management duties including inventory control, clerical support, and document processing. Qualifications Proven experience in office management or front desk roles within hospitality or medical settings. Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel) and data entry skills. Familiarity with QuickBooks or similar accounting software is a plus. Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment. Exceptional phone etiquette and communication skills; bilingual abilities are highly desirable. Prior experience with multi-line phone systems, clerical tasks, and customer service is preferred. Demonstrated ability to manage time effectively while maintaining attention to detail. Join us as a Front Desk Agent and be part of a dynamic team dedicated to creating memorable experiences for our guests! We value professionalism, enthusiasm, and a passion for service excellence—qualities that help us stand out in the hospitality industry.

Pay:

$15.00 - $16.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Flexible schedule Retirement plan Tuition reimbursement

Work Location:

In person