About the Role Are you a friendly, dependable, and multi-talented professional who enjoys meeting new people and delivering great service? We are looking for a Part-Time Front Desk Agent to serve as the face of our hotel and deliver a top-notch experience to our guests! As a Front Desk Agent, you will welcome guests, manage check-ins and check-outs, handle phone inquiries, and ensure guest satisfaction throughout their stay. This flexible part-time role spans both first and second shifts, making it a great fit for someone seeking varied morning and evening hours.

Key Responsibilities Guest Arrival & Departure:

Welcome guests with a warm smile, check them in/out efficiently, and handle reservations in the HotelKey PMS.

Customer Service:

Answer phone calls, respond promptly to guest inquiries, resolve minor complaints, and provide recommendations for local dining, attractions, and sports events.

Financial Handling:

Accurately process credit card transactions, post charges, and balance the cash drawer/shift report at the end of each shift.

Lobby & Front Desk Maintenance:

Keep the lobby and front desk area clean, tidy, and welcoming.

Team Communication:

Coordinate with housekeeping and maintenance teams to ensure rooms are ready and guest requests are fulfilled promptly. Qualifications & Requirements Friendly, professional demeanor with excellent verbal and written communication skills. Strong computer skills and ability to learn hotel reservation software quickly (prior experience with HotelKey is a plus!).

Flexible availability:

Must be able to work both 1st and 2nd shifts, including weekends and holidays as needed. Strong problem-solving ability and attention to detail. High school diploma or equivalent required. Previous hospitality, retail, or front-of-house customer service experience preferred, but we are happy to train the right candidate!

Shift Details & Schedule Position Type:

Part-time (typically 16-24 hours/week). 1st

Shift Hours:

Typically 7:00 AM

•3:00 PM 2nd

Shift Hours:

Typically 3:00 PM

•11:00

PM Weekend Availability:

Required on a rotating or regular schedule.

Pay:

$12.00

•$14.00 per hour

Benefits:

Employee discount

Work Location:

In person