Front Desk Agent

Overview We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service while managing various administrative tasks. This role requires strong organizational skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment. The Spark by Hilton Smithfield I-95 is looking for a full time Front Desk Agent to assist guests efficiently, courteously and professionally, and to maintain high standards of service and hospitality Responsibilities Other duties may be assigned Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests. Check guests in and out efficiently and in a friendly manner. Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by hotel Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies Take reservation requests efficiently. Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handle special requests. Monitor room availability Keep lobby and desk area clean and presentable. Offer and properly handle requests for wake up calls Keep clean lobby, breakfast room, and back office area Inform management of any guest or systems related complaints or problems Practice safety standards at all times Communicate with incoming staff and management by logging pertinent information in the pass on log Must be able to work on weekends also

Job Type:

Full-time Pay:

$11.75 - $13.00 per hour

Work Location:

In person