Hotel Front Desk Clerk

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Compensation:

$12 - $14 hourly

Responsibilities:

Connect with the housekeeping department to ensure guest accommodations are ready

Bookkeeping:

keep accurate records of all hotel guest account information Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers Mitigate customer complaints as needed Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications:

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred High school diploma, GED, or equivalent Has experience answering telephone calls and troubleshooting stressful situations Exhibits working knowledge of Microsoft Office and reservation management systems About Company Shri Hotels is a leading hotel ownership, development, and management company, dedicated to providing superior guest services and experiences across its portfolio of properties. Shri Hotels proudly owns and operates over 650 hotel rooms, showcasing a versatile selection of select-service properties located throughout North Carolina. Our portfolio features a diverse range of assets across renowned brands such as Marriott, Hilton, IHG, Choice, and Wyndham, reflecting our commitment to quality and excellence in the hospitality industry.