Front Desk Agent/Night Auditor

Front Desk Agent/Night Auditor Quality Inn and Suites

• 3.2 Thomasville, NC Job Details Part-time | Full-time $9.75
• $10.

00 an hour 1 day ago Benefits Employee discount Qualifications Phone communication Customer service Front desk Telephone systems Multi-line phone systems Phone etiquette Hotel experience Office phone management Full Job Description We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. We currently need someone for 2 nights each week (Saturday and Sunday), for 3rd shift.

Duties:

• Greet and check-in guests in a friendly and professional manner
• Provide excellent customer service, addressing guest inquiries and resolving any issues or complaints
• Handle guest requests for amenities, such as extra towels or room service
• Assist with guest check-out process, including collecting payments and issuing receipts
• Maintain accurate records of guest information and transactions
• Operate hotel switchboard, answering and directing incoming calls
• Assist with night audit duties, including reconciling daily transactions and preparing reports
• Ensure the safety and security of guests by monitoring the premises and reporting any suspicious activity

Requirements:

• Previous experience in hospitality is preferred
• Strong customer service skills with a friendly and professional demeanor
• Excellent communication skills, both verbal and written
• Proficient in phone etiquette and handling multiple phone lines
• Ability to work night shifts and weekends as required for the position
• Familiarity with front desk operations and hotel software systems is a plus If you have a passion for providing exceptional guest experiences and possess the necessary skills, we would love to hear from you.

Please submit your application with your resume attached.

Job Types:

Full-time, Part-time Pay:

$9.75

• $10.

00 per hour

Benefits:

Employee discount

Experience:

Hotel experience: 1 year (Preferred) Ability to

Commute:

Thomasville, NC 27360 (Required) Ability to

Relocate:

Thomasville, NC 27360: Relocate before starting work (Required)

Work Location:

In person