Front Desk Associate

Front Desk Associate 12401 Wake Union Church Road, Wake Forest, NC 27587 $12

• $14 an hour
• Full-time $12
• $14 an hour
• Full-time Job Summary Clarion Pointe Wake Forest is looking for a friendly, dependable, and professional Hotel Front Desk Associate to join our team.

This role is the first point of contact for guests and is important in creating a positive guest experience from check-in to check-out. The ideal candidate is someone who enjoys working with people, communicates clearly, stays organized, and can handle guest questions, reservations, payments, and front desk tasks in a professional manner. Responsibilities Greet guests in a friendly and professional manner Check guests in and out using the hotel reservation system Answer phone calls and assist with guest questions Make, update, and manage reservations Process payments and handle cash or card transactions accurately Provide information about hotel amenities, policies, and the local area Resolve guest concerns or direct them to management when needed Keep the front desk area clean and organized Communicate with housekeeping and maintenance about guest needs Support daily front desk operations as needed Qualifications Customer service experience preferred Hotel front desk experience is a plus, but not required Strong communication and people skills Basic computer skills Ability to handle payments and basic math accurately Dependable, punctual, and professional Able to stand for periods of time and assist guests as needed Bilingual candidates are encouraged to apply Schedule Full-time Weekend availability required Morning, evening, and/or night shifts may be available Why Join Us Paid training Friendly team environment Opportunity to build hospitality and customer service experience Growth opportunities for dependable team members

Pay:

$12.00

• $14.

00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person