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Home2 Wilmington WB
Front Desk Agent
Entry-Level JobVerifiedNo experience needed
Career Insights for Hotel Desk Clerk
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Based on North Carolina data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$29,595 / year median in North Carolina
Job Description
Front Desk Agent is responsible for overseeing the front desk, ensuring a smooth and secure operation of the property while performing guest related procedures. Having strong Guest Service skills is a pre-requisite for this position. This role combines customer service with basic accounting and administrative duties. Must be customer service oriented Must maintain a clean and safe working environment Must have reliable transportation Must be dependable and punctual Greet arriving guest and process check-ins and check-outs Handle guest requests, complaints, or emergencies in a calm and professional manner Ensure the lobby and front desk area remain tidy and welcoming