Front Desk Agent

Front Desk Agent Fargo, ND Job Details Part-time | Full-time $13.00 - $15.25 an hour 1 day ago Qualifications Bilingual Guest reservation booking Phone inquiries Phone answering Customer relationship building Financial transaction processing Multilingual Phone communication Night audit Greeting customers Hotel and accommodations guest check-in Hotel and accommodations guest inquiries Hotel and accommodations guest check-out Individual consumer customer service Multi-line phone systems Hotel and accommodations guest issue escalation Hotel and accommodations guest complaints handling Communication skills Entry level Business hotel experience Customer complaint resolution Client interaction via phone calls Hotel management Full Job Description Job Summary Join our dynamic hospitality team as a Front Desk Agent, where you will be the welcoming face and first point of contact for our guests. This energetic role involves delivering exceptional guest services, managing check-in and check-out procedures, and ensuring every visitor feels valued and cared for. Your enthusiasm and professionalism will set the tone for an unforgettable stay, creating a positive impression that encourages repeat visits. If you thrive in a fast-paced environment and love engaging with people from diverse backgrounds, this is the perfect opportunity to showcase your hospitality skills. Responsibilities Greet guests warmly upon arrival, providing a friendly and professional check-in experience Handle guest inquiries via phone and in person with excellent phone etiquette and multi-line phone system management Manage reservations, cancellations, and modifications efficiently using hotel management software Assist guests with their needs, including room changes, local information, and special requests to enhance their stay Conduct night audits when scheduled, ensuring all financial transactions are accurate and complete Maintain guest relations by resolving issues promptly and professionally to ensure satisfaction Coordinate with housekeeping and maintenance teams to address guest concerns swiftly and effectively Qualifications Proven experience in hotel management or hospitality management roles, preferably as a front desk agent or in guest services Strong customer service skills with the ability to handle challenging situations gracefully Multilingual or bilingual abilities are highly desirable to serve a diverse clientele effectively Knowledge of hotel management systems and reservation software is preferred Excellent communication skills, including phone etiquette and interpersonal abilities Ability to work flexible hours, including nights, weekends, and holidays as required for resort or hotel operations Previous experience with night audit procedures is a plus but not mandatory Join us in creating memorable experiences for our guests through outstanding service and hospitality excellence. We value energetic professionals dedicated to making every guest feel at home!

Pay:

$13.00 - $15.25 per hour Application Question(s): Do you have a criminal background?

Work Location:

In person