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Front Desk Associate
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SB Hotels LLC
Fargo, ND (In Person)
$41,600 Salary, Full-Time
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Job Description
Front Desk Associate SB Hotels LLC Fargo, ND Job Details Full-time $15 - $25 an hour 5 hours ago Benefits Employee discount Flexible schedule Qualifications Greeting customers Hotel and accommodations guest check-in Hotel and accommodations guest check-out Attention to detail Conflict management Conflict resolution Budget hotel experience Hotel and accommodations guest complaints handling Business hotel experience Customer complaint resolution Full Job Description Overview Join our vibrant hospitality team as a Front Desk Associate, where your energy and enthusiasm will create memorable experiences for our guests from the moment they arrive. This dynamic role offers the opportunity to showcase your exceptional customer service skills, manage guest relations seamlessly, and be the welcoming face of our resort or hotel. Your proactive approach will ensure smooth check-ins, efficient communication, and a warm, inviting atmosphere that keeps guests coming back. Whether you're fluent in multiple languages or passionate about hospitality management, this paid position is your chance to thrive in a lively environment dedicated to guest satisfaction and operational excellence. Duties Greet guests warmly upon arrival, providing a friendly and professional first impression Manage check-in and check-out processes efficiently using multi-line phone systems and hotel management software Handle guest inquiries, requests, and complaints with patience and a solutions-oriented attitude Maintain accurate records of guest information, reservations, and billing details Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly Conduct night audits when required, verifying daily transactions and balancing accounts Provide information about hotel amenities, local attractions, and services to enhance guest experience Uphold phone etiquette standards while managing incoming calls across multiple lines Assist with guest relations efforts to foster positive reviews and repeat visits Support overall front desk operations during peak hours or staff shortages Skills Proven experience in hospitality management or hotel front desk operations Excellent customer service skills with a friendly, approachable demeanor Multilingual abilities or bilingual proficiency to serve diverse guests effectively Strong communication skills, both verbal and written, including phone etiquette Familiarity with multi-line phone systems and hotel management software platforms Knowledge of resort operations and guest services best practices Ability to handle night audit procedures accurately and efficiently when needed Exceptional organizational skills with attention to detail in record keeping Experience in guest relations and conflict resolution within a hospitality setting Passion for delivering outstanding hospitality experiences that make every guest feel valued Embark on a rewarding career where your enthusiasm fuels exceptional guest experiences! We're committed to supporting your growth in a lively environment that values dedication, professionalism, and a positive attitude.