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Springhill Suites Marriott
Part Time Front Desk Agent
Career Insights for Hotel Desk Clerk
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Based on North Dakota data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$30,261 / year median in North Dakota
Job Description
Front Desk Associate The Front Desk Associate works at the front desk of the hotel greeting and checking in arriving guests and checking out departing guests. Providing excellent customer services to current and future guests and making reservations for incoming phone calls or walk-ins. Job Responsibilities Audit, post and balance room accounts Reconcile credit card receipts Register and check in all incoming guests Assist in other departments such as Breakfast, Housekeeping, Laundry etc. as needed Maintain the cleanliness of the hotel bathrooms, lobby and other public areas Anticipate guest needs, respond promptly, and acknowledge guest regardless of how busy and whatever time of day Address and resolve guest complaints and ensure guest satisfaction Handle all incoming and outgoing reservation requests Perform other duties as assigned by management Skills & Experience Highly energetic, motivated individual Willing to take initiative and work with little direction Previous hospitality industry experience preferred but not required Excellent interpersonal and communication skills with strong customer/client focus essential Strong problem-solving skills Ability to shift and manage multiple priorities Excellent computer skills