• Job Overview:

• We are seeking a friendly and highly organized Front Desk Agent to join our hospitality team. The ideal candidate will provide exceptional guest relations, manage hotel operations, and ensure a seamless check-in and check-out process. This role is perfect for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional customer service.

• Duties:

• Greet guests upon arrival, handle check-in and check-out processes, and provide assistance with any questions or concerns.
• Respond to guest inquiries and resolve any issues promptly and professionally.
• Maintain the front desk area, ensuring it is clean, organized, and welcoming.
• Utilize phone systems to answer and direct guest calls.
• Manage room assignments and ensure guest rooms are accurately allocated.
• Collaborate with hotel staff to ensure seamless operations and high-quality guest services.
• Handle guest requests, including special requests, and provide recommendations for local attractions and dining.
• Maintain knowledge of hotel policies and procedures and communicate them effectively to guests.
• Participate in ongoing training to improve knowledge of hotel operations and enhance guest services.
• Provide support for hotel events and activities, as needed.
• Maintain accurate records of guest interactions, room assignments, and any issues or concerns.

• Qualifications:

• High school diploma or equivalent required.
• Previous experience in hospitality, customer service, or a related field is highly desirable.
• Proficiency in multiple languages is an asset.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Strong customer service skills and a commitment to providing exceptional guest relations.
• Familiarity with hotel management and hospitality management practices.
• Experience with phone systems and phone etiquette.
• Ability to lift up to 25 pounds and stand for long periods.
• Availability to work a variety of shifts, including evenings, weekends, and holidays.

• Skills:

• Guest relations
• Multilingual
• Phone systems
• Resort
• Hotel management
• Guest services
• Phone etiquette
• Customer service
• Hospitality management

•

Hospitality Job Type:

Part-time Pay:

$15.00

• $17.

00 per hour

Benefits:

Employee discount Flexible schedule Paid time off Retirement plan Ability to

Commute:

Watford City, ND 58854 (Required) Ability to

Relocate:

Watford City, ND 58854: Relocate before starting work (Required)

Work Location:

In person