We are looking for a Hotel Front Desk Agent/Operations to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent/Operations responsibilities include assisting management, registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Shifts are 11pm-7am . Must be willing to work holidays! Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests and collect necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent IHG experience is a plus Experience with hotel reservations software (HotelKey) Customer service experience Excellent communication and organizational skills

Pay:

$16.00 - $17.00 per hour

Benefits:

Employee discount

Work Location:

In person