Front Desk Agent (Mid Shift/Flexible Schedule)

Front Desk Agent (Mid Shift/Flexible Schedule) Home 2 / TRU By Hilton (PB Holdings Llc) Omaha, NE Job Details Part-time $17 - $19 an hour 1 day ago Benefits Employee discount Flexible schedule Qualifications High school diploma or

GED Typing Full Job Description Position Title:

Front Desk Agent /

Guest Service Representative Job Summary:

Join our welcoming team at Home2 Suites / Tru by Hilton as a Front Desk Agent! In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. You will help create a positive guest experience by answering questions, resolving concerns, and assisting with daily hotel operations. This position is primarily a mid-shift role. Scheduled hours will vary based on hotel occupancy and business needs and may include daytime and evening hours. Flexibility with scheduling is preferred. If you are friendly, dependable, detail-oriented, and enjoy working in a fast-paced environment, we encourage you to apply and become part of our hospitality team.

Essential Duties and Responsibilities:

Greet guests in a friendly, professional, and courteous manner. Process guest check-ins and check-outs efficiently and accurately. Handle room reservations, cancellations, and modifications. Answer phone calls and respond to guest inquiries regarding hotel services, amenities, and local attractions. Maintain accurate guest records and process payments. Resolve guest concerns and complaints promptly and professionally. Coordinate with housekeeping and maintenance departments to ensure guest satisfaction. Assist guests with directions, recommendations, and special requests. Follow cash handling, credit card, and security procedures. Maintain a clean, organized, and professional front desk area. Ensure compliance with hotel policies, procedures, and service standards.

Qualifications:

High school diploma or equivalent required. Previous hotel, hospitality, customer service, or front desk experience preferred. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Basic computer skills and experience with hotel management systems preferred. Ability to work flexible schedules, including evenings, weekends, and holidays. Professional appearance and positive attitude.

Physical Requirements:

Ability to stand for extended periods. Ability to lift up to 20 pounds occasionally. Ability to perform repetitive tasks such as typing and answering phones.

Benefits:

Competitive hourly wage ranging from $17.00 to $19.00, paid semi-monthly, reflecting your skills and experience. Opportunity to work in a supportive and friendly environment with a focus on teamwork and professional growth. Access to training and development programs designed to help you enhance your hospitality skills and career advancement. Employee discounts and potential perks related to staying at Fairfield Inn & Suites and other Marriott properties. About the Company Home 2 / TRU By Hilton is part of a well-known and trusted family of brands dedicated to providing authentic, comfortable, and convenient lodging experiences. Located in Omaha, NE, our hotel focuses on creating a welcoming environment for both leisure and business travelers. We pride ourselves on exceptional guest service, modern amenities, and a friendly atmosphere that makes every stay enjoyable. Join us and become part of a team committed to excellence in hospitality.