Job Summary We are seeking a dynamic and friendly Guest Service Agent to join our vibrant hospitality team! In this role, you will be the welcoming face of our property, ensuring every guest experiences exceptional service from check-in to check-out. Your enthusiasm and attention to detail will create memorable stays, foster guest loyalty, and uphold our reputation for outstanding hospitality. If you thrive in a fast-paced environment, excel at communication, and have a passion for delivering top-tier customer service, this is the perfect opportunity for you to shine! Responsibilities Greet guests warmly upon arrival and assist with smooth check-in and check-out procedures. Handle guest inquiries via multi-line phone systems, providing accurate information about hotel amenities, local attractions, and services. Manage reservations efficiently through hospitality reservation systems, ensuring accuracy and guest satisfaction. Address guest requests and resolve issues promptly with excellent customer service problem-solving skills, maintaining a positive attitude at all times. Maintain detailed records of guest interactions, complaints, and special requests to enhance overall guest relations. Follow hotel emergency procedures diligently to ensure safety and security for all guests and staff. Collaborate with other departments such as housekeeping and maintenance to fulfill guest needs swiftly and effectively. Qualifications Proven experience in hospitality management or front desk operations within a hotel or resort environment. Excellent customer service skills with a focus on guest relations and communication etiquette over the phone and in person. Familiarity with hotel emergency procedures, night audit processes, and multi-line phone systems. Previous experience working with hotel management software and reservation systems preferred. Ability to handle high-pressure situations with professionalism and poise while solving customer service issues efficiently. Join us in creating welcoming environments where every guest feels valued! We are committed to fostering a positive workplace that supports your growth in hospitality management while delivering exceptional experiences for our guests.

Pay:

$17.00 - $18.00 per hour

Benefits:

Employee discount

Work Location:

In person