Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our team at a vibrant hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional guest services and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will play a crucial role in enhancing guest experiences and managing front desk operations efficiently. Duties Greet guests upon arrival with a warm and welcoming demeanor. Manage check-in and check-out processes efficiently, ensuring accuracy in guest information. Handle reservations, cancellations, and modifications through various booking systems. Provide information about hotel amenities, services, local attractions, and events to enhance guest experiences. Address guest inquiries and resolve any issues or complaints promptly and professionally. Conduct night audits as required, ensuring all financial transactions are accurate and recorded properly. Maintain organized front desk operations including managing phone systems and responding to calls in a timely manner. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay. Uphold hotel policies and procedures while maintaining confidentiality of guest information. Skills Excellent communication skills with the ability to engage effectively with guests from diverse backgrounds; multilingual abilities are a plus. Strong problem-solving skills with the ability to remain calm under pressure. Attention to detail and organizational skills to manage multiple tasks efficiently. Ability to work flexible hours including nights, weekends, and holidays as needed. Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry!

Job Types:

Full-time, Part-time Pay:

$17.00 - $19.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person