Night Auditor / Front Desk Agent Quality Inn Merrimack - Nashua Merrimack, NH Job Details Full-time $14 - $16 an hour 6 hours ago Benefits Free parking Employee discount Qualifications Computer operation Interpersonal skills Night audit Basic math High school diploma or GED Attention to detail Property management systems (PMS) Front desk Computer skills Full Job Description Position Summary We are seeking a dependable, professional, and customer-focused Night Auditor to join our hotel team. The Shift is an overnight (typically 11:00 PM - 7:00 AM) and is responsible for providing excellent guest service during the overnight shift, managing front desk operations, completing nightly financial audits, and ensuring the hotel is safe, secure, and ready for the following day. The ideal candidate is detail-oriented, comfortable working independently, and capable of handling guest requests, reservations, payments, and unexpected situations with professionalism. Key Responsibilities 1. Front Desk and Guest Services Welcome guests, complete check-in and check-out procedures, and provide friendly, professional service. Process reservations, room assignments, payments, and guest account adjustments accurately. Answer incoming phone calls, respond to guest inquiries, and assist with special requests. Handle guest complaints and resolve issues professionally, escalating concerns to management when necessary. Maintain accurate guest records and protect confidential guest information. Communicate important guest requests, maintenance concerns, and incidents to the appropriate team members. 2. Night Audit and Financial Responsibilities Complete the nightly audit in the hotel's property management system (PMS). Verify daily room revenue, payments, refunds, adjustments, and other financial transactions. Reconcile cash, credit card transactions, and other payment records according to hotel procedures. Review room rates, occupancy, reservations, and other daily reports for accuracy. Close the business day in accordance with established procedures. Prepare and distribute night audit reports for management and the morning shift. Identify and report discrepancies or unusual transactions promptly. 3. Hotel Safety and Security Monitor the front desk and common areas throughout the overnight shift. Follow hotel safety, security, emergency, and guest privacy procedures. Conduct authorized property walkthroughs as required by hotel policy. Report suspicious activity, disturbances, maintenance issues, or safety hazards promptly. Maintain a calm and professional response to emergencies and follow established emergency procedures. 4. General Hotel Operations Maintain a clean, organized, and professional front desk and lobby area. Assist with light cleaning and organizing of designated common areas as needed. Prepare the front desk and relevant reports for the morning shift. Complete shift logs and communicate outstanding issues to the incoming team. Assist with breakfast-area preparation or other overnight duties as assigned. Follow all hotel policies, brand standards, and standard operating procedures. Qualifications and Requirements High school diploma or equivalent preferred. Previous hotel, front desk, customer service, or night audit experience preferred. Basic computer skills and the ability to learn hotel reservation and property management systems. Strong attention to detail and basic math and reconciliation skills. Excellent verbal and written communication skills. Ability to work independently with minimal supervision. Dependable, punctual, and professional, with a strong sense of responsibility. Ability to remain alert and productive throughout an overnight shift. Flexibility to work weekends, holidays, and other scheduled overnight shifts as required. Physical Requirements Ability to stand or sit for extended periods. Ability to walk throughout the property when necessary. Ability to perform routine front desk and light housekeeping-related tasks as assigned, with or without reasonable accommodation. What We Offer Competitive pay based on experience. Training and support to learn hotel systems and procedures. A professional team environment. Opportunities for additional responsibilities and career growth. Work Expectations The Night Auditor is an important part of the hotel's daily operation. This position requires reliability, accuracy, professionalism, and the ability to balance guest service with financial responsibilities. The employee is expected to follow hotel policies, complete all required reports, maintain a secure environment, and leave clear notes for the incoming shift.

Pay:

$14.00 - $16.00 per hour Expected hours: 48.0 - 56.0 per week

Benefits:

Employee discount Free parking

Education:

High school or equivalent (Preferred)

Experience:

Front desk: 1 year (Preferred)

Location:

Merrimack, NH 03054 (Preferred) Ability to

Commute:

Merrimack, NH 03054 (Required)

Work Location:

In person